Refund policy

We understand the importance of providing a satisfying shopping experience for our valued customers at On The Lo Swimwear, and we want to ensure that you are completely pleased with your purchase. In compliance with the policies of our Shopify online store, we have established specific conditions for returns:

1. Unused: The items you wish to return must be unused, unworn, and free from any signs of wear or use. We kindly ask that you refrain from wearing or using the items before initiating a return.

2. With Tags: Please ensure that all original tags, labels, and any accompanying accessories are intact and attached to the items. This includes any hangtags, price tags, or hygiene stickers that were initially included with your purchase.

3. In New Condition: The items should be in their original, brand new condition, as you received them. They should be free from any alterations, modifications, or damage caused by your handling or use of the products.

By adhering to these conditions, you can help us process your return efficiently and ensure that you are eligible for a refund. Once we receive your returned items and verify that they meet the specified conditions, we will proceed with the refund process as per our policies.

We genuinely appreciate your trust in On The Lo Swimwear as your preferred online store. Should you have any further inquiries or require assistance with the return process, please don't hesitate to reach out to our dedicated customer support team.