Shipping policy

Thank you for shopping with us at On The Lo. We strive to provide you with the best shopping experience possible, including efficient order processing and timely delivery. Please read our shipping policy carefully to understand how we handle order processing and shipping, both domestically and internationally.

Order Processing:

  1. Processing Time: Our team works diligently to process and prepare your order for shipment. Please allow up to two business days (excluding weekends and holidays) for order processing. During peak seasons or promotional periods, there might be a slight delay in processing times, but we will do our best to notify you promptly.
  2. Order Confirmation: Once you place an order, you will receive an order confirmation email containing your order details, including the items purchased, shipping address, and order number. Please review this information carefully and contact us immediately if any changes or corrections are needed.
  3. Out of Stock Items: In the event that an item you ordered is temporarily out of stock, we will notify you as soon as possible. You will have the option to wait for the item to be restocked, choose an alternative product, or receive a refund.

Shipping:

  1. Domestic Shipping:
    • Carrier: We partner with reliable domestic carriers to ensure your packages are handled with care and delivered in a timely manner.
    • Delivery Time: Once your order is processed and shipped, domestic delivery within the United States typically takes 3-7 business days. Please note that delivery times may vary depending on your location, local postal service, and any unforeseen circumstances such as extreme weather conditions.
  2. International Shipping:
    • Carrier: We use trusted international carriers to deliver your orders outside the United States. Delivery is available to most countries, subject to shipping restrictions and customs regulations.
    • Delivery Time: International shipping typically takes 7-14 business days from the date of shipment, depending on the destination and any customs clearance procedures. Please note that customs processing times can vary and may cause delays beyond our control.
  3. Tracking Information: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package during transit. Please allow 24-48 hours for the tracking information to be updated by the carrier.
  4. Shipping Fees: Shipping costs will be calculated and displayed at checkout based on the weight, size, and destination of your order. Please note that any additional customs duties, taxes, or fees imposed by your country's customs office are your responsibility.
  5. Undeliverable Packages: In the event that a package is returned to us as undeliverable due to an incorrect shipping address provided by the customer or failure to claim the package from the carrier, we will contact you to arrange reshipment. Additional shipping fees may apply.
  6. Order Tracking and Support: If you have any questions or concerns regarding your order's shipping status, tracking information, or delivery, please reach out to our customer support team at [contact email or phone number]. We are here to assist you and provide the necessary support.

Note: Please be aware that unforeseen circumstances such as natural disasters, strikes, or public health emergencies may impact shipping times. We will do our best to communicate any significant delays and provide timely updates.

By placing an order with us, you agree to comply with our shipping policy and acknowledge that the delivery times mentioned are estimates and not guaranteed. We appreciate your patience and understanding as we work to ensure your order reaches you in the best possible condition and within a reasonable timeframe.